Hat Gao
VIETNAMESE RESTAURANT
Nicosia, Cyprus
Last updated: 26 August 2026
These terms apply whenever you order food from Hat Gao ([registered business/legal entity name]), 58 Vasiliou Voulgaroktonou, Nicosia 1010, Cyprus, directly through this website — not through a marketplace app. By placing an order, you agree to them.
All prices are in euros and include VAT. Please give us accurate contact details — we use them only to fulfil and, if needed, follow up about your order.
We place an authorization hold on your card when you check out — this reserves the funds but doesn't take them. We only actually charge your card once we've accepted your order. If we're unable to accept it, the hold is released and you are not charged (this can take a few days to disappear from your statement, depending on your bank).
No contract exists between us until we accept your order — for example, we may be unable to accept it if we're closed, unusually busy, or an item became unavailable after you ordered. You'll be notified either way.
Orders are currently collection-only from 58 Vasiliou Voulgaroktonou, Nicosia, at the time we confirm when you check out. Once delivery is available, it will be carried out by our courier partner, Wolt — by law, we cannot offer delivery for alcoholic drinks, which remain collection-only.
You can cancel before we accept your order at no charge. Once we've accepted it, we start preparing your food right away, so we may not be able to cancel or refund it — contact us as soon as possible if there's a problem and we'll do what we reasonably can.
The standard 14-day right to change your mind on online orders does not apply here. EU consumer law exempts food and other goods that are prepared to order or deteriorate quickly (Directive 2011/83/EU, Article 16) — this is normal for restaurant ordering, not something specific to us.
We provide allergen information where we've verified it, but our kitchen handles a wide range of ingredients and we can't guarantee any dish is completely free of a given allergen. If you have a food allergy, please call us on +35722002235 before ordering.
Nothing in these terms limits our liability where the law doesn't allow it — for example, for death or personal injury caused by our negligence, or for fraud. Otherwise, our liability to you is limited to the price you paid for the order in question.
If something's gone wrong, contact us first at hatgao.restaurant@gmail.com or +35722002235 — we'd rather sort it out directly. If we can't resolve it, EU residents can also use the EU Online Dispute Resolution platform. These terms are governed by the laws of Cyprus.
We may update these terms from time to time; the date at the top shows when they last changed. The terms in force when you place an order are the ones that apply to it.
See also our Privacy Policy.